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FRi2 Product Technical Support
Answer questions, Achieve resolution
Whether you are looking for advice on how to use a product or feature, help with integration or post deployment support, the i2 customer support team is here to answer your questions.
We pride ourselves on the level of support we offer, providing a specialist team to help anyone whose organization has opted for our annual support and maintenance program with technical support. Customers who opt to continue with our support program have access to the most recent software releases, updates, technical support and product information.
Benefits of maintaining support:
- Free i2 software upgrades that consist of new releases, product “plug-ins” which extend the functionality of your existing software, and maintenance releases to ensure your software runs smoothly.
- Access to the i2 Customer Portal, a unique Web site that offers user-only discussion forums to exchange ideas, tips and tricks for using i2 software, and free downloads. The Portal also includes i2 Product Training and Technical Support details, as well as rich, customer-only product information.
- Dedicated technical support professionals to provide troubleshooting and guidance to customer issues over the phone, Web or e-mail.
Contact i2 Product Technical Support
Highly-skilled technical support engineers deliver responsive and accurate resolution of service requests to ensure that customers are getting maximum value from their i2 investment.
If you have a technical question relating to i2's products please contact the relevant support team via the details below.
Analysis Product Line Support
Americas
1430 Spring Hill Rd.
Ste 600
McLean, VA 22102
Tel: 1-866-991-1635
Email: support.mclean@i2group.com
Business hours: 8am – 6pm EST
EMEA & APAC
The Visual Space
Capital Park
Fulbourn
Cambridge
CB21 5XH
Tel: +44 (0) 1223 728680
Email: support.cambridge@i2group.com
Business hours: 8:30am – 5:30pm GMT
COPLINK Product Line Support, including Face Match Recognition module
Americas, EMEA & APAC
7750 E. Broadway Blvd.
Suite 100
Tucson, AZ 85710
Tel: 1-520- 574-1519 / Toll free: 1-877- 522-9599
Email: support.tucson@i2group.com
Business hours: 8am – 5pm MST
InForceAB(IFAB), InForce Suite, Briyante Integration Environment(BIE), ChildBase, CABS, Facial Recognition SDK Product Line Support
Americas, EMEA & APAC
610 6th Street
Suite 206B
New Westminster, BC
Canada V3L 3C2
Tel 1-250.382.2873 / Toll free (North America Only) 1-877-522-2873
Email: support.vancouver@i2group.com
Business hours: 8:30am - 5pm PST
